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Privacy Policy

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Effective Date: 01/1/2026

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Stonehouse Real Estate (“Stonehouse,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit thestonehouseco.com (the “Site”) or interact with our real estate services. By using the Site or submitting information through it, you agree to the practices described in this Privacy Policy.

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Our Commitment

Data will not be sold or shared with third parties for promotional or marketing purposes. This commitment applies to all visitors and clients in every state, not only California residents.

 

Terms and Conditions:
1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at ryan@stonehouserealtyco.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: https://www.thestonehouseco.com/privacypolicy

 

​1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the Site, and information from third parties that help us operate our business.

Information You Provide

  • Name, email address, phone number, and mailing address

  • Property preferences, search criteria, price range, and timeline

  • Messages, inquiries, and information you submit through our contact forms

  • Financing and transaction information you choose to share during a real estate transaction

  • Any other information you voluntarily provide to us

Information Collected Automatically

  • IP address, browser type, operating system, and device identifiers

  • Pages viewed, time spent on pages, links clicked, and referring URLs

  • Cookies and similar tracking technologies (see Cookies section below)

Information From Third Parties

  • Multiple Listing Service (MLS) and listing syndication partners

  • Analytics providers such as Google Analytics

  • Service providers that help us operate the Site and deliver our services

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2. How We Use Your Information

We use the information we collect only to provide real estate services, communicate with you about those services, and operate our business. Specifically, we use your information to:

  • Respond to your inquiries and provide requested information about properties or services

  • Contact you by phone, email, or text message about real estate services you request

  • Send property listings, market updates, and other communications you opt in to receive

  • Facilitate real estate transactions you are involved in

  • Improve our Site, services, and customer experience

  • Comply with legal obligations and real estate licensing requirements

  • Protect against fraud, unauthorized activity, and other harm

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3. SMS, Calls, and Email Communications

If you opt in through a contact form or other written request, you agree to be contacted by Stonehouse Real Estate via call, email, and text message for real estate services.

Program Description. We use SMS to confirm appointments, send reminders, notify clients of schedule updates or important changes, and communicate with you about real estate services you have requested.

Opting Out. You can cancel the SMS service at any time. Just text "STOP" to any message from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

Help. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at ryan@stonehouserealtyco.com.

Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.

Message and Data Rates. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Consent and Privacy. SMS opt-in is optional. Consent to receive text messages is not required in order to submit a contact form or receive any of our services. Mobile information and SMS consent will not be sold, shared, or transferred to any third party or affiliate for marketing or promotional purposes. This restriction applies in addition to the general restriction on sharing set out in this Privacy Policy. If you have any questions regarding privacy, please read our full Privacy Policy at thestonehouseco.com.

You may unsubscribe from emails by clicking the unsubscribe link in any email we send you.

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4. How We Share Your Information

We do not sell or share your personal information with third parties for their promotional or marketing purposes. We share your information only in the limited circumstances described below:

  • With your consent or at your direction (for example, when you request to be referred to a lender, inspector, or other service provider)

  • With service providers who help us operate the Site or deliver our services, subject to confidentiality obligations and only for the purposes we authorize

  • With our affiliated broker, transaction coordinators, title companies, escrow agents, lenders, inspectors, appraisers, and other parties necessary to complete a real estate transaction you are involved in

  • When required by law, subpoena, court order, or government or regulatory request, or to enforce our legal rights

  • In connection with a merger, acquisition, or sale of all or part of our business, in which case the acquiring party will be bound by the commitments in this Privacy Policy

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5. Cookies and Tracking Technologies

We and our analytics providers use cookies, pixels, and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and measure the effectiveness of our marketing. You can control cookies through your browser settings. Blocking cookies may affect how parts of the Site function.

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6. Your Choices and Rights

You have choices about how we collect and use your information:

  • You can decline to provide information, though it may limit our ability to respond to your request

  • You can opt out of text messages by replying STOP, and opt out of marketing emails by clicking unsubscribe

  • You can request access to, correction of, or deletion of your personal information by contacting us using the information below

  • Depending on your state, you may have additional rights under state privacy laws

California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information, and we do not share personal information with third parties for cross-context behavioral advertising. To exercise these rights, contact us using the information below.

Other State Residents

Residents of certain other states (including Virginia, Colorado, Connecticut, Utah, and others that have enacted comprehensive privacy laws) may have similar rights. Contact us using the information below to make a request.

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7. Data Retention

We retain your information for as long as necessary to provide the services you request, comply with our legal and regulatory obligations (including real estate recordkeeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No system is completely secure, however, and we cannot guarantee the absolute security of information transmitted to or stored on our systems.

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9. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

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10. Third-Party Websites and Services

Our Site may link to third-party websites and services, including MLS listing platforms, mortgage calculators, and social media. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Material changes will be communicated by posting a notice on the Site or by other reasonable means. Your continued use of the Site after changes take effect constitutes acceptance of the updated Privacy Policy.

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12. Contact Us

If you have questions about this Privacy Policy or want to exercise any of your privacy rights, please contact us:

Stonehouse Real Estate

Website: thestonehouseco.com

Email: ryan@stonehouserealtyco.com

Phone: 615.812.0066

Mailing Address: 206 Ben Allen Rd #1 Nashville TN 37207

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